⁍ Luxury Condominium Developments
⁍ High-Rise Buildings
⁍ Gated Communities
⁍ Nursing Homes
⁍ Section 8 Housing Complex
⁍ Apartment Complexes
⁍ Private Residences
⁍ Vacation Watch
Security teams should have procedures, developed in coordination with representatives from the community, to tackle every conceivable situation, from authorized access requiring background checks to emergency incidents requiring immediate action. For example, many residential communities require guests and vendors to have prior authorization and clearance upon entering the grounds. Most residents are pleased with these measures, however when it is one of their own guests or maintenance crews, they can get upset if there is a delay due to security protocol.
Team Training & Selection Process
The delicate and unique nature of residential security requires officers with outstanding public relations expertise. Our rigorous selection process entails selecting officers with the correct attitude and temperamant to perform specialized training on homeowner relations, security gate-house operations and community patrols to provide the best residential security guards. Security personnel serve not only as protectors but as community public ambassadors acting as a friendly face for the community.
Having a designated full-time manager at the community helps streamline operations between homeowners, property managers, vendors and the security team. Managers bring unmatched experience in residential communities and have the power to make informed decisions in an efficient fashion.
Residential security guards act as both guardians and courteous faces for the community. The open atmosphere produces access screening challenges as personnel decide whether to grant entry or not. Because of this, personnel must implement procedures firmly and kindly. Although this thoroughness may not please all residents, at all times, residents are satisfied knowing their community is safe regardless of the few additional logisitcs.
While electronic gates may be easy to use, having a dedicated officer manning one is more efficient. Gatehouse attendants can grant authorized access to vehicles of vendors, guests and delivery services based on a set of comprehensive procedures developed with community representatives. Officers can approve or disapprove visitors based on previously established best practices.
Lobby security and doormen greet guests and tenants with a cheerful smile, always available to direct visitors or tenants to their destination and provide answers to frequently asked questions. Our officers recover stolen items, take claims of lost items and deliver packages to their recipients. They are the first face your visitors see when they enter and the last before they leave, dedicated to ensure all parties have the best experience possible.
Regardless of how safe you think your property may be, people will always find ways around the layout. One way to quell potential intruders is with trained patrol guards. These officers can take periodic patrols throughout the community on-foot or make rounds in a marked vehicle. Multiple randomized patrol routes are developed with community representatives based on peak activity hours.
Management may sometimes need assistance with resident requests, coordinating with third-parties, or powering on/off maintenance systems. On-site security personnel can provide the community with assistance in accomplishing these needs. Officers can relay important messages to management and maintenance crews, providing information that only full time on-site security teams may be aware of.